Orders begin processing immediately. Orders ship via USPS with an estimated delivery time of 3-5 business days.

Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

All items are final sale and are not eligible for returns. If your item arrives damaged or incorrect, please refer to our exchange policy below.

Jewelskape will exchange defective or incorrect items purchased online.

To qualify:

• Requests must be made within 15 days of the shipment date.
  
• Proof of purchase is required.
  
• Customer Service must confirm the request.
  
• Exchanges are available for the same item or another item of equal value.

Our jewelry is designed to last with proper care.

Gold-Plated & Sterling Silver Jewelry

• Avoid water, perfumes, lotions, and harsh chemicals.
  
• Remove jewelry before showering or swimming.
  
• Wipe with a soft cloth after each wear.
  
• Store pieces in a cool, dry place.
  
• Sterling silver naturally tarnishes over time; store it in an airtight pouch when not in use.
  
• Store each piece separately to help prevent scratches.